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Did you already know ...

... that we are now introducing the FMEA and line-of-defence method, which has proven itself in production, to business processes?

In the past, we have successfully implemented FMEA (Failure mode and effects analysis) and line-of-defence methods in manufacturing to reduce excursions. Now we are applying the same concept to our business processes, where a number of errors have recently led to an increase in customer complaints. The implementation is part of the project to reduce errors in business processes in the SOCQER portfolio.